Returns and Exchanges
Need to make a return or exchange? We understand! Most items are eligible for return or exchange within 30 days of the original ship date.
Return Policy: Returned items must be in new condition, in original packaging with tags attached and free of smoke, makeup, deodorant, & stains.
Shoes: Shoes (except pointe) may be returned as long as they are unworn. Shoes that are soiled, scuffed, danced in, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through cannot be accepted. Shoes must be returned by inserting the original shoebox or bag in a mailing box or container. Shoes shipped in their shoebox only, cannot be accepted since they cannot be restocked and resold.
Eligible for Exchange, but not Return: Pointe shoes as long as they are unworn, not scuffed, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through; undergarments, as long as they have not been worn, may be exchanged or you may choose store/website credit to be used at a later time.
Final Sale: No returns or exchanges of made to order or special order items, sale or clearance items, altered, monogrammed, used or worn items, tights, earrings, hair, beauty, makeup items, books or gift cards.
Returns over $300 are subject to a 20% restocking fee. This fee will be deducted from your refund.
Contact us at: firstname.lastname@example.org to request a return or exchange.