| Need to return or exchange? | We understand! Most items are eligible for return or exchange within 30 days of the original ship date.
Return Policy: Returned items must be in new condition, in original packaging with tags attached and free of smoke, makeup, deodorant, & stains.
Shoes: Shoes (other than pointe) may be returned as long as they are unworn. Shoes that are soiled, scuffed, danced in, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through cannot be accepted. Shoes must be returned by inserting the original shoebox or bag in a mailing box or container. Shoes shipped in their shoebox only, cannot be accepted since they cannot be restocked and resold.
Eligible for Exchange, but not Return: Pointe shoes as long as they are unworn, not scuffed, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through; undergarments, as long as they have not been worn, may be exchanged or you may choose store/website credit to be used at a later time.
Final Sale: No returns or exchanges of made to order or special order items, sale or clearance items, altered, monogrammed, used or worn items, tights, earrings, hair, beauty, makeup items, books or gift cards.
Returns over $300 are subject to a 20% restocking fee. This fee will be deducted from your refund.
Contact us at: info@boucou.net to request a return or exchange.
- If you request a return label, we will email one to you. You will be charged $9.95 for using this return label which will be deducted from your return amount.
- You may also use your own carrier to conduct your return and you will be responsible for the shipping cost. We will give you the return address when you request a return/exchange.
- Return shipping costs are non-refundable. We are not responsible for lost or stolen returns packages. Please consider using a shipping method with tracking.
| | May I return my online purchase to one of your stores? | Yes! You may return or exchange your online purchase at any of our retail store locations, following our normal return policies.
| | What if my item has a manufacturing defect? | Please let us know as soon as you notice the problem and we will assist you in making an exchange.
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