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Frequently Asked Questions


Does the website show current product availability?
We make every attempt to keep the 10,000's of products in stock in our warehouse along with our retail locations, but inevitably, some products are put on backorder. When this happens, we will make every attempt to keep you posted on the status of your order and will fill your order as soon as we can re-stock. Unfortunately, sometimes our manufacturers sell out and we may experience a delay re-stocking. If we cannot fill your order by your need by date, you may choose to cancel.

What is a back order?
When an item is not available from the manufacturer at the time of order, it is placed on back order. We will contact you to provide an estimated ship date based on information from the manufacturer. You can then decide whether to keep the order active or cancel. You also can cancel at any time before the item is shipped. If you have ordered multiple items, we will ship the in-stock items immediately. Any back ordered items will ship separately at no additional cost to you, excluding International shipments.  International shipments will ship complete as soon as all stock arrives.

Can I order something I don't see on the website? Or a size or color that is out of stock?
Yes! Please call us at (334) 239-0655 or e-mail us at and we will be happy to help you find what you need.


My tracking shows delivery, but I haven't received my order.
Please contact the delivery service and work with them to locate your missing package. We will make every attempt to assist you, but cannot be responsible for lost or stolen packages. We ship using USPS Priority Mail and UPS because they have tracking information and delivery confirmation to ensure that your packages are delivered on a timely basis. We apologize that you do not have your order in hand. Please contact us at (334) 239-0655 or if we can help or if we need to send a replacement shipment.

What shipping methods do you offer?
We ship via:
USPS First Class & Priority Mail
UPS Ground
UPS 2nd Day
UPS Next Day

FREE SHIPPING on $49+ domestic orders, via USPS First Class, Priority Mail, or UPS Ground! For free shipping we choose the best value serice.


How do I place an order?
Online: Place items on this Web site in our secure online shopping cart. Follow the easy step-by-step instructions to checkout, and your order will be placed immediately.

Phone: Call us: 1-334-239-0655. Our sales consultants are available to assist you Monday through Thursday, 10am -  6pm CST, Friday and Saturday, 10am to 5pm.  If you receive our answering system, please leave your name and phone number so we can call you back.

Can I change my online order?
Yes, if you need to make a change, please contact Customer Service by telephone, (334) 239-0655 or email, Include your order number when leaving a message or sending an email. Your order cannot be changed through the Web site if you have already clicked “Place Your Order,” as it has been processed immediately. If your order has already been shipped, you will need to follow our Return Policy procedures.

What is the cut off time for an order to ship on the day it is placed?
We make every attempt to process all orders on the day received, however, during peak times it may take up to 1-2 business days to process your order. If you need a product by a specific date, please provide that information in the comments section of the checkout page or contact us via email or by phone immediately after placing your order. If it is after business hours or you receive our voicemail, please leave a message or contact us through our Facebook Messenger and we will make every attempt to respond as soon as possible. Please note: orders will not normally be processed on Sundays or holidays and shipping services may be delayed on weekends and holidays.

Payment Information

When is my card charged?
Your credit or debit card will be charged upon placing your order. Your card statement may show what looks like a double deduction from your account. This is known as an "authorization hold" and typically lasts from 3-7 days for debit card transactions depending upon the policy of your bank.

Do you charge sales tax?
We charge sales tax for sales/shipments to the states where our stores are located: Alabama and Florida.

How do I use coupon codes?
Coupon codes are intended for single use only and cannot be combined or stacked. Coupon codes are for online orders only and do not apply to our retail locations. If you try a coupon code and it does not work, it has probably expired or may be fake, as sometimes promocode sites share false codes. Be sure to sign up for our mailing list and watch our Facebook page for legitimate codes and sale information. 


Are your on-line and in-store prices the same?
Our prices are usually the same on-line and in-store, but we do offer specials and sales unique to our website or unique to our stores.

Returns and Exchanges

Need to return or exchange?
We understand! Most items are eligible for return or exchange within 30 days of the original ship date.

Return Policy: Returned items must be in new condition, in original packaging with tags attached and free of smoke, makeup, deodorant, & stains. 

Shoes: Shoes (other than pointe) may be returned as long as they are unworn. Shoes that are soiled, scuffed, danced in, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through cannot be accepted. Shoes must be returned by inserting the original shoebox or bag in a mailing box or container. Shoes shipped in their shoebox only, cannot be accepted since they cannot be restocked and resold.

Eligible for Exchange, but not Return: Pointe shoes as long as they are unworn, not scuffed, had ribbons or elastic attached, or have had the ends of the drawstring cut or pulled through; undergarments, as long as they have not been worn, may be exchanged or you may choose store/website credit to be used at a later time.

Final Sale: No returns or exchanges of made to order or special order items, sale or clearance items, altered, monogrammed, used or worn items, tights, earrings, hair, beauty, makeup items, books or gift cards.

Returns over $300 are subject to a 20% restocking fee. This fee will be deducted from your refund.

Contact us at: to request a return or exchange. 
  1. If you request a return label, we will email one to you. You will be charged $9.95 for using this return label which will be deducted from your return amount. 
  2. You may also use your own carrier to conduct your return and you will be responsible for the shipping cost. We will give you the return address when you request a return/exchange.
  3. Return shipping costs are non-refundable. We are not responsible for lost or stolen returns packages. Please consider using a shipping method with tracking.

May I return my online purchase to one of your stores?
Yes! You may return or exchange your online purchase at any of our retail store locations, following our normal return policies.

What if my item has a manufacturing defect?
Please let us know as soon as you notice the problem and we will assist you in making an exchange.

Gift Cards

If I purchase a gift card on-line, can I use it in-store?
Yes! When you purchase a gift card, you will be e-mailed a code. That code can be used on-line or in-store. Click to add a gift card to your cart: Purchase Gift Card

  • Bou Cou Dancewear
  • Ph: 334.239.0655